On Hold for this week……Movie Review Monday

Well I had to put off Movie Review Monday for this week because I have yet to receive my order from ActionSportsVideos.com (ASV). So I have decided to review ActionSportsVideo.com. I’m pretty steamed with regards to not receiving my ordered 2009 snowboard movies on time, so this review won’t be pretty.

1) Navigation / User Friendly Site

ASV is a pretty easy site to navigate through. All their videos are categorized by sport such as Surfing, Snowboarding, Skiing, etc. Once in the category of your choice the movies are generally sorted by release year so the newest videos are on the first page. They also offer a short synopsis of the movies, to let you know who’s in it and any other notable information. If you find the movies you want to buy it’s pretty easy to add them to your check out cart and complete the transaction.

So for user friendliness of their site I think it’s pretty simple and basic, which is want a buyer wants.

2) Pricing

ASV pricing of all their videos is decent. On a lot of the bigger flicks they offer a couple of bucks off but it's not that much different than their competitors. Also the shipping costs, unless you live in the US, are average. It works out to about $4 US per purchased video for Canadians, unless you buy over $250 worth of movies then it’s free.

3) Variety

The variety of videos is good at ASV. They carry all major titles from a broad spectrum of action sports from Snowboarding, Surfing and Skiing to Mountain Biking and Wakeboarding.

4) Customer Service

Ok now it seem like ASV is a good place to order movies from….well this is where it get bad because to me customer service is crucial.

I placed my order online with Action Sports Videos on Sept 5th and purchased 5 snowboard videos (Double Decade, Ready, Down with People, No Correct Way and That’s It That’s All). As to this day I have yet to receive them. Now I have e-mailed ASV over 10 times requesting they give me information as to when my order will be arriving but I have only gotten one response saying that there was a delay in distribution of the video to there warehouse. Also you are told on the website not to call their customer service phone numbers with questions about order status because they say to e-mail them in. So I did that and really got no solid answer from them that way. So I called their phone number to ask about my order status and I got attitude from the customer service rep saying that I should not be calling in to ask about order status….what bull shit.

So it’s been over a month from the date I ordered the videos and I haven’t received them yet, when there site clearly states that shipping to Canada takes 3 to 10 business days…..well it’s been 20+ days. Where are my videos??? Wait, contact customer service by e-mail so that they can ignore you….nice.

So since customer service is highly important to me when I’m purchasing a product I give ASV a failing grade. I would never purchase any thing from them again due to this lack of communication with their customers….nice way to run a business, fuck ups!!!

YOU FAIL....ACTION SPORTS VIDEOS